Terms & Conditions

Return Policy

If you don’t absolutely love your purchase, you may return it in exchange for different jewelry or store credit.  Return must be made within 10 days of receipt.  The jewelry must be unworn and in the same condition in which it was received.  Please note that shipping will not be included in the credit, and custom and bespoke orders are not returnable.  Store credit does not expire.  Contact us for a return authorization, and you’ll receive further instructions.

Please note that when returning items, keep them in the original packaging and use a courier with insurance and tracking (such as UPS or FedEx).  Shayna Jewelry is not liable for items lost in the mail.

Repairs, etc.

We will repair any piece of Shayna Jewelry, regardless of when it was purchased.  Please contact us for a repair authorization and include an image of your damaged piece.


We can usually replace an earring if one is lost in a set, but will need the single left behind in order to match it. The cost will be 60% of the current price of the earrings, plus shipping.

Ring Sizing

Please contact us about your sizing inquiry.  For rings that can be sized, there will be a small sizing fee, plus shipping.  Fees are determined on a case-by-case basis since each ring is different.